Customer Call Centre
Customer Call Centre support requires in-depth knowledge of all aspects of a business including products, programs, corporate and technical knowledge. We offer customized, in-depth customer support programs that include Call Centre Telephone Support - Inbound and Outbound; E-mail Support; Website Assistance; Retailer Location Assistance; Technical Support; Program Administration and Data Entry Management. We keep your customers informed and happy.

Social Networking
Social networks bring people to a common place online where they can connect using tools to share photos, stories, videos, blogs and events. We help you make your brand part of that community. Our experience in developing social networking sites combined with our social marketing and guerilla tactics ensure your website is will be noticed.

Contests and Promotions
We develop highly specialized contests and promotions to keep customers engaged and interested in your brand. Our customized product, VECTOR Professional includes a contest and survey platform capable of content management, contest management, survey creation and administration, facilitating email campaigns and email-based newsletter distribution. This means you can build contests and promotions on the fly, keeping your brand fresh and campaigns timely.

Websites
We have built thousands of websites that integrate contests, newsletters, content management systems, social networking tools and interactive applications. We find, attract and service online communities that promote your brand using unique social media tactics and customized web tools. Our team of online experts include a development team versed in a variety of programming languages; a design shop with extensive usability and interactive experience; a gifted team of web strategists up-to-date on today's web trends and an online marketing group that work tirelessly to build buzz and drive traffic.

Email Communication
We make it easy for you to start an ongoing dialogue with your registered users. The Vector Email Creator empowers users with basic word processing skills to easily design and send HTML, text and multi-part messages using our pre-defined email layouts and colour schemes. This means you can communicate with customers on an ongoing basis – start a relationship, build trust. Real-time reporting of opens, click thrus and opt-outs can all be seen at a glance in the Vector Email Creator dashboard providing the analytics to support further segmentation and definition of your email lists.

Loyalty and Incentive Programs
Are your employees disinterested? Are you celebrating your year-end reports or does your team need some added incentives or training? Our extensive experience in-channel promotion, sales training and incentive programs have proved successful for a number of leading brands. Our creative team produce unique and compelling programs that incorporate events, on-site training and highly interactive online tools. From courses to contests to emails and reward programs – we know how to get your team energized.

For any customer loyalty program, we define a strategic overlay that guides everything we do. This overlay deals with goals and objectives – be it customer satisfaction, overall sales, increased dialogue, etc – and incorporates influencing and constraining elements – such as brand positioning, channel issues, customer access and market realities. We then build a program specifically suited to your needs and manage it from launch, through ongoing dialogue to fulfillment. We deliver relevant and detailed reports to gather valuable customer data and assist in defining farther campaigns.